Help & FAQs

Welcome to the Divine Bond Help Center
We’re here to make your shopping experience smooth and memorable. Below are answers to some of our most frequently asked questions.

📦 Orders

Q: How do I place an order?

Simply browse our products, choose your size and personalization details, and click “Add to Cart.” Complete the checkout process and we’ll handle the rest!

Q: Can I customize my order?

Yes! Most of our products are fully customizable. You can upload names, text, photos, or themes based on your preference on the product page.

Q: Can I change or cancel my order?

If your order hasn’t been processed for printing, we may be able to make changes. Please email support@brown-reindeer-416903.hostingersite.com within 2 hours of placing the order.

🚚 Shipping

Q: Do you offer delivery across India?

Yes, we deliver all over India through reliable courier partners.

Q: How long does delivery take?

Our typical delivery timeline is 5–10 business days, depending on your location and the customization involved.

Q: Do you offer express or urgent shipping?

Please contact us at support@brown-reindeer-416903.hostingersite.com before placing your order for any urgent delivery requests. We’ll do our best to accommodate.

🎨 Personalization

Q: What can I personalize?

You can personalize:

Names
Dates
Photos
Themes (family, couple, birthday, pet, etc.)
T-shirt types and sizes

Q: Will I get a design preview?

We provide previews for selected products. For complex requests or bulk orders, you can request a mockup via email.

🔁 Return & Replacement

Q: Do you accept returns or refunds?

We do not offer refunds, as all products are made to order. However, we provide replacements for defective or damaged items.

Q: What if I receive a damaged or incorrect product?

Please email support@brown-reindeer-416903.hostingersite.com within 48 hours of receiving the item, along with a photo of the product and packaging. We’ll arrange a replacement at no extra cost.